服務(wù)臺常用詞匯
management 經(jīng)營、管理
market price 市價(jià)
cashier's desk 兌換處
coin 硬幣
accounting desk 帳務(wù)處
check_out time 退房時(shí)間
voucher 證件
price list 價(jià)目表
check, cheque 支票
sign (動)簽字
interest 利息
form 表格reservation 預(yù)訂
reception desk 接待處
tip 小費(fèi)
reservation desk 預(yù)訂處
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (動)延期
cancel (動)取消
trxdyeller's cheque 旅行支票
pay (動)付款
fill (動)填寫administration 管理、經(jīng)營
note 紙幣
registration desk 入宿登記處
lobby 前廳
luggage rack 行李架
visit card 名片
identification card 身份證
rate of exchange 兌換率
conversion rate 換算率
charge (動)收費(fèi)
bill 帳單
change money 換錢procedure 手續(xù)、程序
information desk 問詢處
luggage label 行李標(biāo)簽
overbooking 超額訂房
…per cent 百分之…
reasonable (形)合理的
cash (動)兌換
keep (動)保留、保存
bank draft 匯票
accept (動)接受
procedure fee 手續(xù)費(fèi)
fill in the form 填表
酒店服務(wù)常用英語口語
1. Good morning/evening. Reservation. May I help you?
早上好/晚上好，這里是...酒店客房預(yù)訂部，請問需要什么幫忙嗎？
2. What can I do for you?
我能為您幫什么忙嗎？
3. Hold on line, please. Could you please hold on?
請稍等（電話中） 請稍等，好嗎？
4. Could you wait a minute, please?
請稍等，好嗎？
5. Are you with a company?
您是公司預(yù)訂嗎？
6. May I know you departure date?
請問您的離店日期是哪天？
7. How long will you stay with us?
請問您住幾天？
8. How many people are there in your party?
您們一共幾個人？
9. That will be four nights.
四個晚上。
10. May I know the arrival date, please?
請問哪天入??？
11. Is it just for tonight?
請問只住今天一晚嗎？
12. When do you check in?
請問您什么時(shí)候入??？
13. Would you like a single room or a double room?
請問你想訂單人間還是雙人間？
14. What kind of room would you like/prefer?
請問您喜歡什么樣的房間？
15. Would you please tell me your full name, please?
請問您的全名是？
16. And your address, please?
請問您的地址？
17. May I know you telephone number, Mr Smith?
史密斯先生，請問您的電話號碼是？
May I know your company name and how would you like to settle your payment?
請問您的公司全稱及付款方式？
18. We have a single available for those dates.
我們還有一些單人間可以接受預(yù)訂在那個時(shí)間段。
19. It’s all right for the next week.
下個星期沒有問題。
20. We do have a vacancy for those dates.
那段時(shí)間我們可以接受預(yù)訂
21. Yes, you can have a room on Saturday.
是的，星期六您可以訂到房間。
22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.
恐怕十六號后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。
23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?
很抱歉我們的單人間已經(jīng)訂滿了，給您訂雙人間怎么樣？
24. I’m sorry, but the hotel is full on that date.
很抱歉，那天我們酒店的客房已經(jīng)住滿了。
25. I’m sorry, we don’t have any room available for that week.
很抱歉，我們那周的預(yù)訂已經(jīng)全滿了。
