職場(chǎng)需要良好的傾聽技巧
How to Listen Well 怎樣認(rèn)真的傾聽呢?
The following tips will help you listen well. Doing these things will also demonstrate to the speaker that you are paying attention. While you may in fact be able to listen while looking down at the floor, doing so may imply that you are not.
以下技巧可以幫助你提高傾聽技巧。這樣做同樣可以向傾訴者表明你集中注意聽他說話了。別人說話的時(shí)候你低著頭看地板,即使你是在認(rèn)真傾聽別人也會(huì)認(rèn)為你心不在焉。
maintain eye contact;?
保持眼神交流。
don't interrupt the speaker;
不要打斷別人的說話。
sit still;
安靜的坐著。
nod your head;?
時(shí)不時(shí)點(diǎn)點(diǎn)頭。
lean toward the speaker;
將身體傾向說話者。
repeat instructions and ask appropriate questions when the speaker has finished.
說話的人說完后,向他復(fù)述相關(guān)事宜,并提出合適的問題。
A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for non-verbal cues such as facial expressions and posture to get the full gist of what the speaker is telling you.
好的傾聽者都知道,聽懂他人話里隱含的意思非常重要。尋找非語言的暗示,比如說話者的面部表情,姿勢(shì)等,全面理解別人說話的重點(diǎn)。
Barriers to Listening 傾聽的障礙
Beware of the following things that may get in the way of listening.
對(duì)以下傾聽的障礙事項(xiàng)要加以注意
bias or prejudice;?
偏見
language differences or accents;
不同的語言及口音
noise;
雜音
worry, fear, or anger; and lack of attention span.
擔(dān)憂,恐懼,生氣,缺少注意力。
Listening Starts Early 盡早開始傾聽
If you have children you know what it's like to feel like you're talking to a wall. Kids have an uncanny ability to appear to be listening to you while actually paying no attention at all. While this is something that may pass with age it is important to help children develop good listening skills early. They will do better in school and you will keep your sanity. As the SCANS report points out, good listening skills will prepare children to eventually succeed in the workforce.
如果你有孩子,就會(huì)明白對(duì)著墻壁說話的感受。小孩似乎有一種神奇的力量,當(dāng)他們看上去是在聽你講話的時(shí)候,實(shí)際卻是心不在焉的。但這會(huì)隨著年齡的增長(zhǎng)而消失,所以從小開始培養(yǎng)小孩的傾聽技巧是很重要的。這樣會(huì)使他們心智健全地成長(zhǎng),在學(xué)校表現(xiàn)更加優(yōu)良。(美國(guó))勞動(dòng)部達(dá)成必須技能秘書委員會(huì)報(bào)告指出,小孩從小培養(yǎng)出的良好的傾聽技巧會(huì)助他在職場(chǎng)上成功。
When you tell your child to do something, ask him to repeat your instructions;
當(dāng)你交代你小孩去做一件事情的時(shí)候,叫他重復(fù)你的指示。
Teach your child to maintain eye contact when talking to or listening to someone;
教你的小孩和別人談話或者在聆聽別人談話的時(shí)候保持眼神的交流。
Read out loud to your child and then engage her in a conversation about what you have read; and engage your child in age-appropriate activities that promote good listening skills.
給你的小孩大聲朗讀故事,并鼓勵(lì)他就你朗讀的故事編一個(gè)對(duì)話。要鼓勵(lì)你的小孩做一些適合他年齡的事情以提高傾聽的技巧。
- 相關(guān)熱點(diǎn):
- 八年級(jí)上