Now Pay Attention 現(xiàn)在注意了

Several years back there was a public service announcement that ran on television. It talked about the importance of good listening skills and the difference between hearing and listening. Hearing is a physical ability while listening is a skill. Listening skills allow one to make sense of and understand what another person is saying. In other words, listening skills allow you to understand what someone is "talking about".
幾年前，在電視上有個公益廣告。它講的是聆聽技能的重要性，以及聽和傾聽的區(qū)別。聽是一種本能而傾聽是一種技巧。傾聽技巧指的是一個人能聽明白別人在說什么，并且理解他所說的。換句話說，傾聽技巧是讓你明白別人正在說什么。

In 1991 the United States Department of Labor Secretary's Commission on Achieving Necessary Skills (SCANS) identified five competencies and three foundation skills that are essential for those entering the workforce. Listening skills were among the foundation skills SCANS identified.
1991年，(美國)勞動部技能達成必須秘書委員會提出的進入職場所必需的5個資格以及3項基本技巧中，傾聽技巧就是必備基本技巧之一。

Why You Need Good Listening Skills 你為什么需要良好的傾聽技巧

Good listening skills make workers more productive. The ability to listen carefully will allow you to:
良好的傾聽技巧讓工人生產效率更高。認真傾聽的技巧會讓你：

better understand assignments and what is expected of you;?
更好的理解任務，以及別人對你的期待。

build rapport with co-workers, bosses, and clients;
與同事，老板以及客戶建立和善的關系。

show support;?
表示你對他人的支持。

work better in a team-based environment;?
改善團隊合作環(huán)境，使其更友善。

resolve problems with customers, co-workers, and bosses;
解決與客戶，同事，老板之間的問題。

answer questions; and find underlying meanings in what others say.
回答問題。并且懂得別人談話里的深層意思。