Working at the post office, I'm used to dealing with a moody public. So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?" "I went out this morning," she began, "and when I came home I found a card saying the mailman tried to deliver a package but no one was home. My husband was in all morning. He never heard a thing!" After apologizing, I got her parcel. "Oh, good," she gushed. "We've been waiting for this for ages." "What is it?" I asked. "My husband's new hearing aid."
我在郵局上班，對(duì)于顧客們的各種情緒早已習(xí)以為常了。所以，有一天當(dāng)一個(gè)生氣的顧客氣沖沖地來(lái)到我的工作臺(tái)時(shí)，我還是非常平靜地問她，“有什么問題嗎?”“我早上上街了，”女顧客說(shuō)，“我回到家的時(shí)候，我看到一個(gè)卡片，卡片說(shuō)郵遞員要給我們家送包裹，但沒人在家?？墒俏业恼煞蛘麄€(gè)早上都在家啊。他說(shuō)他什么都沒聽到”。在表示了歉意之后，我把包裹給了她?！班?，太好了”，那位女顧客喜形于色?！拔覀兊冗@東西都等多少年了!”“是什么好東西?”我問?！拔艺煞虻男轮犉鳌?。


詞匯學(xué)習(xí)：
post office 郵局
moody??喜怒無(wú)常的；郁郁寡歡的；令人傷感的
customer ?顧客
stormed 狂怒、闖入
calmest ?平靜的
hearing aid?助聽器