Having a positive mental attitude and enthusiasm can help you achieve success at work much faster. However, despite your intent to be positive, sometimes the negative attitude of others around you can affect your own performance. The person can also affect the performance of others, leading to increased negativity and lower productivity. Learn how to deal with negative coworkers so you can remain positive and help them at the same time. Turning a negative situation into a positive one can make you feel even more positive.
積極向上的心態(tài)和對(duì)待工作的熱忱能幫你更快取得工作上的成功?？墒怯械臅r(shí)候，盡管你有意保持積極，周圍人的消極態(tài)度卻可能影響你的表現(xiàn)。這些人甚至還會(huì)影響到其他人，使整體士氣低迷、效率降低。掌握與消極同事相處的方法，你就可以在保持自身積極心態(tài)的同時(shí)幫助他們。將局面由消極扭轉(zhuǎn)為積極能讓你更為積極向上。

Self-analysis
自我分析

Figure out whether you are part of the negativity and whether you might be causing the problem before you speak directly with the person who you feel is negative.
在與你認(rèn)為消極的同事正面溝通之前，先考慮你自己是否亦是消極分子之一，思考他的消極心態(tài)是否正是由你引起的。

Listen
傾聽

Don't directly confront someone's negativity immediately. Be prepared to listen to what the coworker has to say. Indicate you are listening by taking notes and repeating what they have to say. Don't get focused on one point only because you might not hear the rest of the conversation.
別單刀直入地向你的消極同事指出他的消極心態(tài)，要做好傾聽其想法的準(zhǔn)備。以做筆記、復(fù)述的方式讓他知道你在專心聆聽。別太鉆牛角尖，否則你可能會(huì)錯(cuò)過(guò)其余的談話內(nèi)容。

Empathize
換位思考

Put yourself in his shoes and think about how you might feel based on what the person is saying.
根據(jù)他的話，設(shè)身處地地想想你若是他，你會(huì)有什么感受。

Ask Questions
提問(wèn)

Probe to find out why someone is negative. Use why and how questions.?Present another viewpoint if you think you can turn the positive into a negative.
利用“為什么”和“怎么樣”的問(wèn)題，深挖其消極情緒的根源。若你覺(jué)得你能將他的消極心態(tài)扭轉(zhuǎn)為積極，那么不妨告訴他如何從另一個(gè)角度看問(wèn)題。

Analyze
分析

Determine whether a sound reason exists for their negativity. If a sound reasons exists, demonstrate that you understand what the person is saying. One effective way of doing that is to repeat what they have said to you and indicate that you understand. If you don't believe a sound reason exists for their negativity, inform them why and show them how to reframe how they are viewing the situation so they can eliminate their negativity.
判斷他們產(chǎn)生消極心態(tài)的原因是否合理。若原因合理，就向他們表示理解。復(fù)述并表示你知曉他們所言是表達(dá)理解的一種有效方法。若你認(rèn)為原因不合理，就說(shuō)明原因，并教他們從另一個(gè)角度看問(wèn)題，從而排除他們的消極情緒。

If the person remains negative, politely disengage so their negativity does not affect your attitude.
若他們?nèi)员３窒麡O，那么你應(yīng)禮貌地結(jié)束交談，以保證自己不被他們的消極心態(tài)所影響。

Offer Help
給予幫助

Determine whether they are open to getting help. Determine whether you can help and how much of your time would be required. Decide whether someone else would be better able to help them, then suggest that person. If they aren't interested, avoid their negativity if possible, unless you have to deal with them as a supervisor. Don't let negative people influence you.
判斷他們是否愿意接受幫助、你是否有能力幫助他們以及你所需要投入的時(shí)間。若你覺(jué)得另一個(gè)人能更有效地幫助他們，那么不妨建議讓他來(lái)幫忙。如果你的消極同事們不愿接受幫助，那么除非你是他們的上司，否則盡量避開他們的消極情緒。別讓消極分子影響你。

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