第1課：打電話之取消服務(wù) - 3

【對話3：打電話取消預(yù)約的牙醫(yī)】

Hello. Dr. Brown’s Dental Office. How can I help you?
Hi, this is Susan Smith. I’m calling about my appointment with Doctor Brown today at 3:30pm. I’m sorry to say that I can’t be there by then.
What happened?
I got the flu. I have a fever and a headache. Can I cancel my appointment?
Sure, you can, but you’ll be charged for $10.
Oh, there’s a charge? Why?
This is for the delayed cancellation. Because this time is reserved for you. If you are unable to keep an appointment, you should notify us 48 hours in advance. Otherwise, the charge will be made.
I see. That’s ok. I’ll pay.
Thanks for your understanding. Do you want to make another appointment?
No. Not right now. When I feel better I’ll call you again.
Ok. Take care.
Thank you. Bye.

您好。這里是布朗醫(yī)生牙科診所。我能為您做什么？
你好。我是蘇珊斯密斯。我今天下午3點半與布朗醫(yī)生有個牙齒檢查的預(yù)約，但是很抱歉那個時候我無法趕到。
出什么事了嗎？
我得了流感，發(fā)燒頭痛。我可以取消預(yù)約嗎？
當然，但是您需要付10美元。
哦？要付錢？為什么？
因為您取消預(yù)約的時間太晚了，那個時間段已經(jīng)為您預(yù)留了。如果您要取消預(yù)約，您需要至少提前48小時告訴我們。否則，會產(chǎn)生違約的費用。
明白了。好的，我會付錢的。
謝謝您的理解。您需要預(yù)約另一個時間嗎？
不，暫時不用。等我好些了，我會再打電話的。
好的。多保重。
謝謝。再見。