第1課：打電話之服務(wù)電話?- 14

退貨服務(wù)

【對話1：打電話退貨】

Hello. Thank you for calling Spend Mart.
Is this the Customer Service Desk?
Yes. How can I help you?
I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?
Do you have the receipt with you?
Yes, I do.
I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.
Thank you very much.
You’re welcome.

您好。感謝您致電Spend Mart。
請問是客戶服務(wù)柜臺嗎？
是的。我能為您做什么？
一周前我在你們的店里買了一件毛衣。標(biāo)著是12號，可實際上是10號。我能換一件嗎？
請問您還留著收據(jù)嗎？
是的。
很抱歉給您造成的麻煩。請帶著您的收據(jù)和毛衣到店里更換您需要的尺碼。
謝謝。
別客氣。