第1課：打電話之服務(wù)電話?- 8

旅館電話服務(wù)

【對(duì)話4：給客房服務(wù)打電話】

Room service, can I help you?
Yes. This is Barbara in room 209. I’d like to order breakfast, please.
What would you like to order?
Two slices of whole wheat bread and one cup of coffee.
Okay. I’ll have them brought to your room right away.
Thank you.

客房服務(wù)。有什么能幫您的嗎？
是的。我是209房的Barbara。我想要訂份早餐。
您想要吃些什么？
兩片全麥面包和一杯咖啡。
好的。我會(huì)立即把它們送到您的房間。
謝謝。

【對(duì)話5：給前臺(tái)打電話詢(xún)問(wèn)信息】

Hello. Front desk. How can I help you?
Good evening. Is the kitchen open now?
I’m sorry. The kitchen is closed after midnight.
It’s ok, good night.
Good night.

您好。這是前臺(tái)。有什么能幫您的嗎？
晚上好。廚房現(xiàn)在還開(kāi)嗎？
很抱歉。廚房在午夜之后就關(guān)了。
知道了。晚安。
晚安。

【對(duì)話6：送餐延時(shí)】

Hello, room service. Can I help you?
I order dinner about forty minutes ago. It hasn’t been delivered yet.
We are sorry for the delay, ma’am. Could you hold the line, please? I’ll check your order.
Okay.
Your order is ready. It’s on the way to your room. We’re very sorry to have you waiting, Ma’am.
That’s okay.

您好，客房服務(wù)。有什么能幫您的嗎？
我40分鐘前訂了晚餐，可是現(xiàn)在還沒(méi)有送來(lái)。
我們?yōu)檠訒r(shí)而抱歉，女士。您能稍候一下嗎？我來(lái)查一下您的訂餐。
好的。
您的訂餐已經(jīng)準(zhǔn)備好了，現(xiàn)在正在送往您的房間。很抱歉讓您等了這么久。
沒(méi)關(guān)系。