第1課：打電話之服務(wù)電話?- 6

旅館電話服務(wù)

【對話1：打電話到前臺求助】

Hello. This is the front desk. What can I do for you?
Hi. I’m calling from Room 209. I couldn’t find the TV Guide. Can you send me one, please?
Sure. Anything else?
Yes. There is one more thing.
Go ahead, please.
The mini bar door was open when I checked in. I didn’t use it. Could you send someone to check it out?
We’ll send someone right up. But don’t worry about that. Maybe the service person forgot to do it.
Thanks.

您好。這是前臺。我能為您做什么？
您好。我是209室的。我找不到收視指南了。能給我送一份嗎？
當(dāng)然。還有別的事嗎？
是的。還有一件事。
請講。
我入住的時候，房間里迷你酒吧的門是開著的。我并沒有使用它。能讓人來查一下嗎？
我會馬上讓人去的。不過不必?fù)?dān)心，也許是服務(wù)人員忘了關(guān)了。
謝謝。

【對話2：打電話要求換房間（1）】

Hi. This is a Receptionist Desk. How can I help you?
Yes. I just checked in, but I need to change my room.
What’s the problem?
I reserved a non-smoking room, but the smell of smoke in this room is so strong that I can’t endure it.
I’m sorry. I’ll arrange a non-smoking room for you right away. The doorman is going to help you with your luggage. I do apologize for the inconvenience.
That’s ok. Thanks.

您好。這里是前臺。有什么可以幫您的嗎？
是的。我剛剛?cè)胱?，但是我需要換房間。
出什么問題了嗎？
我訂的是禁煙房間，但是這間房的煙味太重了，我受不了。
很抱歉。我馬上為您安排禁煙房間。門童回去幫您提行李的。我為造成的不便向您道歉。
沒關(guān)系。謝謝你。

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