《成功應(yīng)對職場困境全攻略》（漢英雙語）
?出版社：人民郵電大學(xué)出版社
?作者：蘇珊 F. 本杰明

無論你有多么喜愛自己的職業(yè)，難免會在工作中遭遇各種困境。如果您應(yīng)邀做一個即興演講時，或無意間把一封私人郵件發(fā)給老板時，無論您遇到多么尷尬的困境，本書都會給您提供應(yīng)對措辭，使您在職場上左右逢源成為職場達人。

So maybe you’re e-mailing a note to your babysitter and accidentally click on the wrong address. Not a problem. But if that e-mail is to your wife about your recent stomach problems, or worse, about your recent marriage strains, that’s different. The plot thickens if it contains highly detailed information. Your best strategy is this: determine your relationship with the person who received it and the effect it might have on work. If it will affect your work life, you must address it. If doesn’t . . . maybe not.

The Situation Contains Seriously Personal Information
You want a quick response from the person—to respect you and your privacy and keep the message under wraps. Start with a quick apology, and then ask for discretion.
●Sorry for sending you an e-mail intended for my _____. As you can see, things have been difficult, and I would really appreciate your keeping this to yourself.
●I just realized I accidentally cc’d you on my personal message—sorry. I would appreciate your helping me keep this difficult situation private.
●I apologize for sending you the e-mail intended for ____, and I appreciate your letting me know about it. Please keep the contents to yourself—I’m sure you understand why.
●Tom just told me that I accidentally sent you an e-mail I intended for ____. Sorry about the intrusion—as you can imagine it was for ____’s eyes only.
●I just realized I sent you an e-mail that I intended for ____. Sorry—your address was just above his in my address book, and I clicked on yours by mistake. This message is painful and private; would you mind deleting it, unopened?

The Situation Contains Mundane Information
You can take a lighter tone with this one—basically, you’re trying to dissolve any ill will, no matter how slight, for cluttering up the person’s mailbox. Add humor if you think your audience will respond to it.
●Sorry about sending that e-mail intended for my kid’s babysitter. Now that I think of it—how about filling in if she can’t make it (ha-ha)?
●Oops! Sorry to clutter up your mailbox. Didn’t mean to send that last e-mail to you.
●Oh no_____ told me I accidentally cc’d you on an e-mail. Sorry about that!
●Just learned about one of the many technology glitches to hit the workplace. This time, the fault is all mine. So sorry to have accidentally sent the e-mail to my kid’s babysitter your way.

The Situation Incriminates Someone Else
Whatever you do, do not justify or explain why you sent the e-mail. Just make sure that the person understands that the message is not to be repeated and that you plan to resolve whatever difficulty you’re in—and the person shouldn’t try. This is especially significant if you’re discussing a personal view about a professional situation.
●______ just told me that you received my e-mail about Francis. Please don’t let Francis, or anyone else, know—okay? I’ll discuss the matter privately with Francis soon.
●I just realized I sent you an e-mail intended for Eddy. Please disregard it—it’s about a problem which I plan to resolve immediately.
●If you happened to get an e-mail from me with the subject line “_________,” please disregard it. I intended to send it to Eddy for his feedback before I moved forward.
●I just realized I accidentally sent you an e-mail intended for someone else. Please pay no attention—I was just venting.

Your Boss or Senior Official Accidentally Received the Message
Not only are you embarrassed, but you jeopardized your chances of being seen as a good employee. Good employees, after all, don’t waste company time on personal messages. So you need to acknowledge the situation first, then explain it’s a rare occurrence, and, finally, apologize for it.
●I just realized I accidentally cc’d you on an e-mail to ____. Please know that I rarely take work time for personal messages, but this situation was timely and I had little choice. Sorry that it happened.
●In reviewing my e-mails, I realized I accidentally sent you one intended for ______. I don’t usually send personal messages at work unless they’re necessary. I hope you understand, and I am sorry for the trouble.
●I learned that you mistakenly received my e-mail about ____. If you would like to discuss it with me, please let me know—I usually restrict my personal e-mails to my computer at home.
●You probably noticed my e-mail with the very unprofessional subject line “_____.” I accidentally sent it your way. If the situation wasn’t pressing, I would have waited until I got home to send it. Sorry, and please know that I spend the overwhelming majority of my work hours on professional matters.

Quick tip
Okay, you know that you shouldn’t send personal messages from work. But face it: you spend most of your time at work, and now and then you can’t help yourself. But remember: keep the messages as professional sounding as possible. Only state necessary information, and avoid discussing troubling or volatile thoughts and feelings. Here’s an example:
Don’t: At this point I think you’re the biggest jerk I ever met. How dare you behave like that to me? Don’t call. Don’t e-mail. Get lost.
Do: Your behavior was unacceptable—I do not want further contact.