450)=450"> [color=#8F4586]BEC VANTAGE 聽力訓(xùn)練，希望對備考的同學(xué)們有所幫助。 全文聽寫，英式拼法[/color] 情景商務(wù)英語每日19點更新，BEC中級每日9點更新。 450)=450"> 上一期BEC中級： 【BEC中級】招聘時招聘者的關(guān)心事項(2/2) 450)=450"> 上一期商務(wù)英語播客：【商務(wù)英語播客】029 開始會議 2/2 本節(jié)目訂閱地址： 點擊訂閱更方便。 HINTS none
Some people tell you that what a dissatisfied customer really wants is to have the opportunity to spend his money again. You may have to resort to this, a refund or perhaps some form of credit. However, this may lose a customer and will certainly lose that particular deal. Try a bit of persuasion, remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further decisions. It's often the case that a complaint about faulty equipment really means the customer is doing something wrong. Of course, considerable tact is called for when this happens, don't make them feel foolish. What they need is some guidance, and they should be provided without further cost. Make sure any damage done has been put right, and then set up the familiarization session. Problem solved. Customer happy, equipment saved from any more misuse.
有些人告訴你對你服務(wù)或者產(chǎn)品不滿意的客戶，就是想把他們的錢再花一次。你需要求助于退款或者一些形式的信貸。然而，這可能會損失一個客戶而且將會損失這筆生意。你可以嘗試去說服客戶，提醒你的客戶為什么一開始會選擇你的產(chǎn)品，給他換一個新的產(chǎn)品并使他以后不用為了解決這個問題而煩惱。 經(jīng)常會有關(guān)于儀器損壞的投訴，實際上是顧客操作有誤。當(dāng)然，當(dāng)這種事情發(fā)生時，需要機智的應(yīng)對，不要讓顧客覺得自己很愚蠢。他們需要的是一些指引，而且這不需要收取額外的費用。確保儀器能正常使用，然后讓客戶熟悉程序。問題解決了，客戶高興了，避免了儀器進一步錯誤使用。 ——By lsy34