1. "Here's what I'm thinking."
1. “我是這樣想的?！?/strong>

You're in charge, but that doesn't mean you're smarter, savvier, or more insightful than everyone else. Give reasons. Justify with logic, not with position or authority.Authority can make you "right," but collaboration makes everyone right--and makes everyone pull together.
你是負(fù)責(zé)人，但這并不意味著你比別人更聰明、精明、或更有遠(yuǎn)見(jiàn)。給出理由。用邏輯證明，而不是用職位或權(quán)威。權(quán)力可以讓你“正確”，但協(xié)作讓每個(gè)人都正確——也讓大家齊心協(xié)力。

2. "I was wrong."
2. “我錯(cuò)了。”

When you're wrong, say you're wrong. You won't lose respect--you'll gain it.
當(dāng)你犯錯(cuò)時(shí)，說(shuō)你錯(cuò)了。你不會(huì)失去尊重——反而會(huì)得到尊重。

3. "That was awesome."
3. “這太棒了?！?/strong>

No one gets enough praise. Pick someone--pick anyone--who did something well and say, "Wow, that was great how you..."Praise is a gift that costs the giver nothing but is priceless to the recipient. Start praising. The people around you will love you for it--and you'll like yourself a little better, too.
再怎么贊美別人也不為過(guò)。選一個(gè)人——挑任何人都可以——他做了件好事然后你說(shuō)：“哇，你做了……是多么棒啊”贊美這個(gè)禮物不需要成本，但對(duì)接受者來(lái)說(shuō)是無(wú)價(jià)的。開(kāi)始贊揚(yáng)吧。你周圍的人會(huì)因此喜歡你——你也會(huì)多喜歡自己一點(diǎn)。

4. "You're welcome."
4. “不客氣?！?/strong>

Think about a time you gave a gift and the recipient seemed uncomfortable or awkward. Their reaction took away a little of the fun for you, right?Don't let thanks, congratulations, or praise be all about you. Make it about the other person, too.
想想你送了別人禮物，對(duì)方卻表現(xiàn)得不太舒服或?qū)擂尉执俚臅r(shí)候。這樣的反應(yīng)讓你沒(méi)了些樂(lè)趣，是嗎？別只想著得到感謝、祝賀或贊美。也跟別人說(shuō)這些吧。

5. "Can you help me?"
5. “你能幫我嗎?”

When you need help, regardless of the type of help you need or the person you need it from, just say, sincerely and humbly, "Can you help me?"I promise you'll get help. And in the process you'll show vulnerability, respect, and a willingness to listen--which are all qualities of a great leader.
當(dāng)你需要幫助，不管你需要哪種幫助或者你需要誰(shuí)幫忙，只要真誠(chéng)謙恭地說(shuō)：“你能幫我嗎？”我保證你會(huì)得到幫助。在這個(gè)過(guò)程中，你會(huì)表現(xiàn)出脆弱、尊重和傾聽(tīng)的意愿——這些都是偉大領(lǐng)導(dǎo)的品質(zhì)。

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6. "I'm sorry."
6. “對(duì)不起?！?/strong>

We all make mistakes, so we all have things we need to apologize for: words, actions, omissions, failing to step up, show support...
我們都會(huì)犯錯(cuò)，所以都有需要道歉的事：言語(yǔ)、行為、遺漏、沒(méi)有跟進(jìn)、表現(xiàn)支持……

Say you're sorry, say why you're sorry, and take all the blame. No less. No more.Then you both get to make the freshest of fresh starts.
說(shuō)對(duì)不起，說(shuō)感到抱歉的原因，承擔(dān)所有責(zé)任。別偷工減料或畫(huà)蛇添足。然后大家都重新開(kāi)始。

7. "Can you show me?"
7. “你能做給我看嗎？”

Advice is temporary; knowledge is forever. Knowing what to do helps, but knowing how or why to do it means everything.Don't just ask for input. Ask to be taught or trained.
建議是暫時(shí)的；知識(shí)是永遠(yuǎn)的。知道要做什么能幫上忙，但知道怎么做或?yàn)槭裁醋鲎钣杏?。別只要求把事情做完。多學(xué)習(xí)、多嘗試。

8. "Let me give you a hand."
8. “讓我?guī)湍阋幌??！?/strong>

Many people see asking for help as a sign of weakness. So, many people hesitate to ask for help.But everyone needs help.Find something you can help with. Say "I've got a few minutes. Can I help you finish that?"Offer in a way that feels collaborative, not patronizing.
許多人認(rèn)為尋求幫助是弱者的標(biāo)志。所以，很多人不知道該不該尋求幫助。但每個(gè)人都需要幫忙。找到你可以幫忙處理的事。說(shuō)“我有幾分鐘。我可以幫你完成嗎？”提供幫助時(shí)要讓別人覺(jué)得你在協(xié)助他們，而不要表現(xiàn)出態(tài)度傲慢。

9. "I love you."
9. “我愛(ài)你。”

No, not at work, but everywhere you mean it--and every time you feel it.
不，不一定要在工作時(shí)說(shuō)，而是你真心實(shí)意想說(shuō)的時(shí)候——每次你感覺(jué)到愛(ài)的時(shí)候。

10. “Nothing.”
10. “沒(méi)什么?！?/strong>

Sometimes the best thing to say is nothing. If you're upset, frustrated, or angry, stay quiet. You may think venting will make you feel better, but it never does.You'll never recover from the damage you inflict on an employee's self-esteem.Be quiet until you know exactly what to say--and exactly what effect your words will have.
有時(shí)最好的話是沉默。如果你難過(guò)、沮喪或生氣了，保持安靜。你可能認(rèn)為發(fā)泄會(huì)讓你感覺(jué)好些，但事實(shí)從來(lái)不是這樣。你永遠(yuǎn)無(wú)法彌補(bǔ)你給員工自尊帶來(lái)的損害。保持安靜，直到你知道該說(shuō)什么——也知道你的話會(huì)有什么影響。

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