白骨精Office口語筆記2：電話響了怎么辦
滬江小編：新人初來乍到辦公室，最怕的就是電話響。不接電話總是不太好，接起來又不知道要說什么，于是電話鈴就成了Office新人的“魔音”！不用怕，學會經(jīng)典的電話用語和基本表達，你也能優(yōu)雅又專業(yè)地接電話了。
1.接電話必備第一句：自報家門
經(jīng)典表達：
Hello, ABC Company. This is XXX. How may I help you?
您好，ABC公司，我是XXX。有什么可以幫您嗎？
舉一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接電話必備第二句：Ta不在，請稍等片刻。
經(jīng)典表達：
XXX is not available at the moment. Could you hold for a few minutes please?
XXX現(xiàn)在無法接聽您的電話，您能稍等片刻嗎？
舉一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接電話必備第三句：我為您轉(zhuǎn)接。
經(jīng)典表達：
I’ll transfer your call to XXX.
我將為您轉(zhuǎn)接到XXX。
舉一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接電話必備第四句：稍后再打給您。
經(jīng)典表達：
Would you leave your name and number and I can call you back?
您能留下您的姓名和電話嗎？我稍后再打給您？
舉一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接電話必備第五句：您需要留個口信嗎？
經(jīng)典表達：
May I take a message for you?
我能為您留個口信嗎？
舉一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
小編注：留言內(nèi)容一般要包括以下幾個方面。（1）致電人姓名，（2）致電人公司名稱，（3）致電人電話號碼/分機號，（4）留言的日期和時間，（5）收到留言后需要做出的回應(yīng)（回撥電話還是等候致電人第二次打入），（6）留言記錄者簽名（以防收到留言的人有任何不明白的地方可以再溝通確認）。
6.接電話必備第六句：您能再重復(fù)一遍嗎？
經(jīng)典表達：
Would you repeat that please?
請您再重復(fù)一次好嗎？
舉一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接電話必備第七句：感謝致電，結(jié)束通話
經(jīng)典表達：
Thank you for your calling, have a nice day.
感謝致電，祝您度過愉快的一天。
舉一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
回顧上期筆記：新人報到第一天>>>
