此外，隨著服務(wù)業(yè)的發(fā)展，飯店會(huì)越來(lái)越注重個(gè)性化服務(wù)，盡量滿足客人的需求，所以如果你有什么特殊對(duì)房間的要求，也可以在預(yù)約時(shí)提出，使你在飯店的休息可以更加舒適和方便，何樂(lè)而不為呢。

1-3?A Local Call Reservation 預(yù)定當(dāng)?shù)鼐频?/strong>

Scene: The Reservations (R) answers the phone as soon as it rings.

R: Reception. Can I help you?

Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.

R: How long will he be staying?

C: I don’t know, but it could be anything from seven to tend.

R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.

C: What if there isn’t any room then?

R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.

C: Fine. How much do you charge for a single room with breakfast?

R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?

C: His company will cover all the expenses. We’ll send you a check right away.

R: Thank you, sir.

C: Thank you. Good-bye.