高考真題:2011年3月浙江卷 Part 2(2/5)

Can't you do something about the service in this hotel, manager? I'm sorry, madam. What's the problem exactly? My breakfast, that's the problem. Yes? I ordered a breakfast from room service all at least half an hour ago. Yes? I've telephoned room service three times, but my breakfast still hasn't come. I see. I've got an important meeting at nine o'clock. And now it seems I'll have to go there without breakfast. Really, I don't think this is good enough. I'm very sorry about this, madam. You ordered breakfast half an hour ago and you've phoned three times since then. That's right. I'm really sorry about that. You should have received the breakfast no later than five or ten minutes after you'd ordered it. That's what I thought. The problem may be that they are short of people in the kitchens recently. But I'll work into this. And I'll make sure that the breakfast is sent to you immediately. Full English breakfast, was it? Yes. Full English breakfast. Very well, madam. I'll deal with this myself and I'll have it sent up to your room right away.