■中國國際廣播之聲（CRI）是中國向全世界廣播的國家廣播之聲。其宗旨是“向世界介紹中國，向中國介紹世界，向世界報(bào)道世界，增進(jìn)中國人民與世界人民之間的了解和友誼”。
■本節(jié)目聽寫包羅萬千，涉及經(jīng)濟(jì)，政治，科學(xué)，文化等，皆在提高滬友聽力水平，增進(jìn)知識，何樂而不為？
參與方式：全文聽寫
Hints:
Dai Bin
China Tourism Academy
Sanya
Singapore
Malaysia
Dai Bin with the China Tourism Academy says local tourism departments should pay close attention to these results and think about how to improve their services. "Among the bottom ten cities, there are provincial capitals and hot tourist destinations like Sanya. If the tourists have been complaining about these popular destinations for a long time, the local governments should think about the reasons." Citizens' satisfaction with tourism overseas declined compared to the year 2010. Due to tourists' high expectations of foreign destinations, the satisfaction index of overseas tourism is lower than that of domestic tourism. Chinese people are more satisfied with their trips to Japan and European countries than the ones to the United States. Singapore, Germany, Malaysia, Japan and the UK rank as the most satisfying countries abroad to visit. According to the survey, things tourists complain about most are public service, shopping, accommodation and transportation. Dai Bin says some tourist agencies still make shopping compulsory, which can make the tour group members angry. What's worse, tourists are not satisfied with the complaint resolution mechanism. "For tourists, the complaint to resolution is not timely. Most of the time, they don't get an answer after they log a complaint. Or they don't know with whom they should log the complaint. The situation is even worse for tourists who don't join a group." Experts say the survey provides some clues for local governments to further develop. The top ten cities are good examples for other tourist destinations.