Randy Pausch是美國卡內基梅隆大學的計算機科學、人機交互及設計教授。2006年9月，他被診斷患有胰腺癌。2007年9月18日，他在卡內基梅隆大學做了一場風靡全美的“最后的演講”，根據這次演講，他出版的“The Last Lecture”一書則成為亞馬遜網站上最為暢銷的書籍之一。Randy教授所傳達的訊息之所以如此震撼人心，是因為他以誠懇、幽默的態(tài)度去分享他獨特的經驗。他談的不是死亡，而是人生中的重要議題，包括克服障礙、實現兒時夢想、幫助別人實現夢想、把握每一個時刻……
Hints:
customer-service model
expertise
I don't fully reject the customer-service model, but I think it's important to use the right industry metaphor. It's not retail. Instead, I'd compare college tuition to paying for a personal trainer at an athletic club. We professors play the roles of trainers, giving people access to the equipment, books, labs, our expertise, and after that, it is our job to be demanding. We need to make sure that our students are exerting themselves. We need to praise them when they deserve it and to tell them honestly when they have it in them to work harder. Most importantly, we need to let them know how to judge for themselves how they're coming along. The great thing about working out at a gym is that if you put in effort, you get very obvious results. The same should be true of college. A professor's job is to teach students how to see their minds growing in the same way they can see their muscles grow when they look in a mirror.