4） For Incomformity（由于貨物不符而抱怨）　　

Dear Sirs , 　　

On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order . 　　

As I have several customers waiting , please arrange for the replacements at once. 　　

Faithfully yours,XXX

親愛的先生們：三月十二日我訂購了一千二百件四十二號男式襯衣。但不幸的是，今天我們收到了完全不同的貨物――兒童服裝。我們想貴方一定搞錯了，兒童服裝是另一份訂單。由于有幾位客戶在等貨，故請貴方立即安排更換貨物。 　　

5）For Unacceptable Substitute （由于無法接受替代物而抱怨）　　

Dear Mr .Cliff, 　　

During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back . 　　

Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this reference book in hard-back in our cities). 　　

Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock. 　　　

Very sincerely yours , XXX　　

親愛的克里夫先生：在過去的三個月中，我兩次向貴方訂購了相當(dāng)數(shù)量的由羅伊所著的《便利的辦公伙伴》一書，指定需要精裝本。但貴方由于精裝本缺貨，兩次寄給我的都是平裝本。 　　

值得慶幸的是，我仍賣出一些平裝本，但越來越多的顧客索要精裝本。（本對少有兩家競爭者出售此書的精裝本）。 　　

隨信寄上訂單，購買75本《便利的辦公伙伴》精裝本。請無論如何，不要寄給我其它替代物。我現(xiàn)已大量平裝本的庫存?！?/p>