2） For Poor-Packing （由于包裝不妥提出索賠）　　

Dear Sirs , 　　

We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

Sincerely yours , XXX　　

親愛(ài)的先生們：我們寫(xiě)信通知貴方，519號(hào)訂單玩具已收到，但貨物狀況很不令人滿意　，故我們不得不提出索賠。經(jīng)檢查，我們發(fā)現(xiàn)有10％的貨物破損，而且一些也有嚴(yán)重磨損現(xiàn)象。很明顯，這是由于包裝不妥造成的。因此，我們無(wú)法以原價(jià)售出貨物?！〗ㄗh貴方依照發(fā)票金額給予20％的折扣，這是我們所建議降低的售價(jià)額度。如果貴方無(wú)法接受，我們將不得不退貨，要求替換。 　　

3）For Damage of Goods （由于貨物損壞而抱怨）　　

Dear Sirs, 　　

Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked . 　　

We trust you can understand that we expect the compensation for our dam aged goods . 　　

Yours faithfully,XXX 　　

親愛(ài)的先生們：訂單JT－8號(hào)我方于7月3日從貴處訂購(gòu)的玻璃器皿已于今早貨運(yùn)公司送到。裝有貨物的160個(gè)紙箱完好無(wú)損。但當(dāng)我們小心打開(kāi)檢查時(shí)，發(fā)現(xiàn)有10箱玻璃器皿嚴(yán)重破損。相信貴處能理解我方要求對(duì)損壞貨物進(jìn)行賠償。