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A:Hello, thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?

B:Hello. __(1)__,Ms.Jenkins,Please.

A:Just a moment.__(2)____ May I tell her who is calling?

B:This is Bill Burton from Milford Insurance,__(3)___
A:Thank you,Mr.Burton.Can you please hold for a moment? __(4)__
B:No problem.

A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.

Would you like to leave a message for her?

B:Yes,please have her return my call when she returns to the office.__(5)__;she can reach me at my office number,635-8799.

A:I'm sorry,__(6)___

B:No problem,my office number is 635-8799,Tell her to ask for__(7)___ 31.

A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?

B:Yes,and I represent Milford Insurance.

A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.

B:Thank you very much.
I would like to speak to your director of human resources I'll check to see if she is at her desk. I'm calling in regards to our meeting next Tuesday. I'll check to see if she is available. It's best if she can get in touch with me before 3 pm today I didn't quite catch that,could you please repeat the number? extension
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