?三、投訴理由3：虛假宣傳

對(duì)于虛假宣傳的話題，我們其實(shí)可以參考上篇2個(gè)理由中的一些例子，投訴重點(diǎn)主要圍繞在收到的產(chǎn)品與描述不符或者得到的服務(wù)項(xiàng)目和合同上的不一致或遺漏以及根據(jù)提示使用后無法獲得預(yù)期效果等。此類書信在結(jié)構(gòu)上一般由三部分組成：
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（一） 表明投訴原因。
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（二） 陳述投訴內(nèi)容，如時(shí)間、地點(diǎn)、人物等，并指出具體問題所在以及由此而產(chǎn)生的后果。
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（三） 提出整改建議或者希望得到對(duì)方的賠償或補(bǔ)償。
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讓我們結(jié)合真題來分析一下：
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You attend an evening course in a school, but you find that the course is different from what is described on the course brochure. Write a letter to the school. In your letter,?
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1. explain the detail of evening course
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2. explain the difference
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3. suggest what actions school should take
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關(guān)于這個(gè)題目，我們的思路可以是上課地點(diǎn)和原先的不一致。比如：
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The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.
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還可以說授課教師為兼職教師，并非承諾的全職教師，比如：
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The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.
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此外，我們還可以在課程本身設(shè)置上做文章，比如你原本報(bào)的是人力資源管理，結(jié)果上課的時(shí)候卻發(fā)現(xiàn)內(nèi)容主要是工商管理，如：
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As per the brochure, the school should provide HR course, however, to our big surprise, the teacher offers unrelated information which mainly discusses the management and business.
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除了上述例子外，建議考生還可以根據(jù)不同題目，用不同思路進(jìn)行拓展，比如實(shí)物我們可以從產(chǎn)品的外觀，質(zhì)量，性能，保質(zhì)期入手；服務(wù)我們可以從軟硬件設(shè)施，合同履行周期，場(chǎng)所變更等方面入手。
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四、投訴理由4：送貨問題
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送貨問題里最常見的考題是別人寄給你的一件物品或者包裹你遲遲未收到，在信件結(jié)構(gòu)上和投訴質(zhì)量低劣類似：
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（一）表明投訴原因。
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（二）陳述投訴內(nèi)容，如物品的特征，郵寄的時(shí)間等，并指出由此而產(chǎn)生的后果。
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（三）提出整改建議或者希望得到對(duì)方的賠償或補(bǔ)償。
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讓我們結(jié)合真題來分析下：
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Your mother sent you a parcel. But two months later you still have not received it. Write a letter to the post office. In your letter,
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1. tell them when and where the parcel was sent
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2. describe the contents in the parcel
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3. say what you would like them to do
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這類題目的寫作思路首先是詳細(xì)描述該包裹寄出的時(shí)間和地點(diǎn)，比如：
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The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.
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其次，需要說一下包裹的內(nèi)容，并指出這些物品可能已經(jīng)由于時(shí)間太長(zhǎng)而損壞，比如：
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My mother enclosed some summer clothes and some Chinese specialties for me, including local dates. I doubt those dates must have been spoiled on the way for such a long time.
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此外，若題目中未提及具體物品，我們除了說包裹外，還可以說是一封信或者是重要文件。郵寄外，我們還可以說是快遞中物品未收到或者遺失，此物品是生日禮物或者公司重要檔案，對(duì)于收件方的意義或者價(jià)值巨大等來擴(kuò)充寫作思路。