商務英語會話必備口語（投訴索賠篇）
英語作為一門語言，其主要作用就是為了進行日常的交流。因此，口語作為交際的一個重要方式，在各類商務場景中顯得尤為重要。這期整理了【投訴索賠】場景中常用的口語表達，快馬住學習起來吧~
07 投訴索賠
If you fail to make the shipment soon, we'll cancel the order.
如果你們不能近期發(fā)貨，我們將取消訂單。
I'd like to complain of the damaged goods.
我方由于貨物被損向你方投訴。
We're sorry to say that we are dissatisfied with the state of the goods.
很遺憾，我們對商品狀況不滿。
Upon examination, we found the goods are not up to the standard of the sample.
經檢驗，我們發(fā)現貨物達不到樣品的標準。
The goods sent are inferior compared to the original sample.
所發(fā)送的貨比原樣品差。
Could you please send them back to us at our expense?
你能將受損的貨品送還我們嗎？運費由我方承擔。
Who'll bear the freight?
運費由誰來承擔?
We have a complaint about quality.
我們要起訴質量問題。
We have to file a claim on you.
我們不得不向貴方提出賠償。
The goods you sent are not up to the standard.
你們發(fā)運來的貨物不符合標準。
I don't think the responsibility should rest with us.
我認為責任不在我方。
We can only take on so much.
我們只能承受這么多。
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