現在社會競爭壓力比較大，國內很多企業(yè)都與外國企業(yè)有合作關系，因此在工作中經常會用到一些英文信函，而且這也是在商務英語考試中會考到的。今天我們?yōu)榇蠹艺砹松虅沼⒄Z寫作范文：抱怨和索賠信函，歡迎大家閱讀。

Complaints & Claims 抱怨和索賠信函

抱怨、索賠信函的目的是為了獲取更好的服務，對已出現的問題求得盡快的、妥善的解決。它通常是買方由于對收到的貨物不滿而書寫，如：貨物未按時到達;貨物雖抵達，但與訂單所載不同;貨物有損毀現象;貨物數量短缺或多余;貨物質量與樣品不符;服務不合理以及收費過高等，這些均是抱怨、索賠的正當理由。

書寫抱怨、索賠信函時，不妨開門見山出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內容應明確、清楚、有理，語氣要簡潔、堅決。避免使用憤怒和使對方過于難堪的措辭(除非你所抱怨的問題反復發(fā)生，且多次投訴而毫無結果)。

For Delay in Shipment (由于發(fā)貨延遲而抱怨)

Dear Sirs ,

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

Please look into the matter as one of urgency and let us have your reply as early as possible .

For Poor-Packing (由于包裝不妥提出索賠)

Dear Sirs ,

We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

Sincerely yours , XXX

For Damage of Goods (由于貨物損壞而抱怨)

Dear Sirs,

Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .

We trust you can understand that we expect the compensation for our dam aged goods.

For Incomformity(由于貨物不符而抱怨)

Dear Sirs ,

On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order.

As I have several customers waiting , please arrange for the replacements at once.

以上就是為大家整理的商務英語寫作范文：抱怨和索賠信函，希望能夠對大家有所幫助。商務英語寫作是非常嚴謹的，一點小的錯誤都可能會影響到合作，所以大家一定要認真學習。如果您對商務英語學習感興趣，想要深入學習，可以了解滬江網校精品課程，量身定制高效實用的個性化學習方案，專屬督導全程伴學。掃一掃定制專屬課程