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聽力原文

For its contact centres, the company bought a CRM system from Parchment, one of the biggest vendors in the sector.

至于呼叫中心，該公司從該行業(yè)最大的供應商之一Parchment那里購買了客戶關系管理系統(tǒng)(CRM)，

One reason for the choice was that the same supplier had already been used for Northlands, back office systems.

選擇該Parchment供應商的其中一個原因是，Northlands后臺辦公系統(tǒng)也是采用的這家供應商。

In addition, Parchment was able to provide the software much sooner than most of the other potential suppliers.

此外，Parchment能夠比其他大多數(shù)潛在供應商提供軟件的速度更快。

One result is that the call centre staff can answer enquiries faster and more effectively, so there are now far fewer repeat calls.

其中一個結果是，呼叫中心的工作人員可以更快更有效地回答咨詢問題，所以現(xiàn)在重復呼叫的次數(shù)要少得多。

This has of course been welcomed by the company and customers alike.

當然，這種方法受到了公司和客戶的歡迎。

Water companies like Northlands have a large network of pipes, and the public needs access to water day and night.

像Northlands這樣的水務公司擁有龐大的管道網(wǎng)絡，公眾日夜都需要用水。

This means there has to be a large and complex field operation,

這意味著必須有一個龐大大而復雜的施工作業(yè)，

and in this area, too, the CRM system has produced great savings, in both time and money.

而且，CRM系統(tǒng)在該領域節(jié)省了大量的時間和金錢。

For example, instead of coming into the office to be given work, and information about customers, the engineers are connected to the system via laptop computers,

例如，工程師們不是到辦公室工作接收客戶信息，而是通過筆記本電腦與系統(tǒng)連接，

giving them access to all the information they need.

接觸到所需的全部信息。

This gives them autonomy, and means they can do a much better job than before.

這給了他們自主權，意味著他們可以更好地完成工作。