如何規(guī)劃一場高效的會(huì)議?
作者:一只西柚
2018-01-21 15:16
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We’ve all been in meetings where participants are unprepared, people veer off-track, and the topics discussed are a waste of the team’s time. These problems — and others like it — stem from poor agenda design. An effective agenda sets clear expectations for what needs to occur before and during a meeting. It helps team members prepare, allocates time wisely, quickly gets everyone on the same topic, and identifies when the discussion is complete. If problems still occur during the meeting, a well-designed agenda increases the team’s ability to effectively and quickly address them.
我們都參加過這樣的會(huì)議,與會(huì)者沒有準(zhǔn)備充分、大家心不在焉、討論的話題是對團(tuán)隊(duì)時(shí)間的浪費(fèi)。這些問題——以及其他類似的問題——都源于糟糕的議程設(shè)計(jì)。一項(xiàng)有效的議程明確安排了會(huì)議前后的事件。這可以幫助團(tuán)隊(duì)成員充分準(zhǔn)備、合理分配時(shí)間,快速地讓每個(gè)人都參與討論同一個(gè)主題,并確定了討論時(shí)間。如果在會(huì)議期間仍然出現(xiàn)問題,一個(gè)精心設(shè)計(jì)的日程會(huì)增加團(tuán)隊(duì)有效并快速解決問題的能力。
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Here are some tips for designing an effective agenda for your next meeting, with a sample agenda and template below. You can use these tips whether a meeting lasts an hour or three days and whether you’re meeting with a group of five or forty:
以下是為下次會(huì)議設(shè)計(jì)有效議程的一些建議、樣本議程和模板。你可以以此來決定會(huì)議時(shí)長以及與會(huì)者數(shù)量。
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Seek input from team members. If you want your team to be engaged in meetings, make sure the agenda includes items that reflect their needs. Ask team members to suggest agenda items along with a reason why each item needs to be addressed in a team setting. If you ultimately decide not to include an item, be accountable — explain your reasoning to the team member who suggested it.
尋求團(tuán)隊(duì)成員的意見。如果你希望你的團(tuán)隊(duì)參與會(huì)議,確保議程中包括了反映他們需求的項(xiàng)目。要求團(tuán)隊(duì)成員提出議程項(xiàng)目,同時(shí)詢問成員提出此項(xiàng)目的原因。若最終決定去除某項(xiàng)目,你需要向提出建議的成員解釋去除項(xiàng)目的原因。
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Select topics that affect the entire team. Team meeting time is expensive and difficult to schedule. It should mainly be used to discuss and make decisions on issues that affect the whole team — and need the whole team to solve them. These are often ones in which individuals must coordinate their actions because their parts of the organization are interdependent. They are also likely to be issues for which people have different information and needs.
選擇影響整個(gè)團(tuán)隊(duì)的主題。團(tuán)隊(duì)會(huì)議時(shí)間很昂貴,而且很難安排。它應(yīng)該主要用于討論和決定影響整個(gè)團(tuán)隊(duì)的問題,并且需要整個(gè)團(tuán)隊(duì)來解決它們,需要個(gè)人成員協(xié)調(diào),因?yàn)榇蠹沂窍嗷ヂ?lián)系、相互依賴的,每個(gè)人掌握不同的信息,有不同的需求。
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List agenda topics as questions the team needs to answer. Most agenda topics are simply several words strung together to form a phrase, for example: “office space reallocation.” This leaves meeting participants wondering, “What about office space reallocation?” When you list a topic as a question (or questions) to be answered, it instead reads like this: “Under what conditions, if any, should we reallocate office space?”
將議程主題列為團(tuán)隊(duì)需要回答的問題。大多數(shù)的議程主題僅僅是串在一起組成一個(gè)短語的幾個(gè)單詞,例如:“辦公室空間重新分配”。這讓與會(huì)者感到疑惑,“辦公室空間再分配怎么樣?”你應(yīng)該把一個(gè)主題作為一個(gè)問題列出來:“,我們應(yīng)該在什么條件下重新分配辦公空間?”
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A question enables team members to better prepare for the discussion and to monitor whether their own and others’ comments are on track. During the meeting, anyone who thinks a comment is off-track can say something like, “I’m not seeing how your comment relates to the question we’re trying to answer. Can you help me understand the connection?” Finally, the team knows that when the question has been answered, the discussion is complete.
一個(gè)問題能夠使團(tuán)隊(duì)成員能夠更好地為討論做準(zhǔn)備,并時(shí)刻檢查他們自己和其他人的意見是否正確。在會(huì)議期間,認(rèn)為別人的評論偏離軌道的人會(huì)說:“我沒有看到你的評論和我們想要回答的問題有什么關(guān)系,你能解釋下嗎?”最后,當(dāng)團(tuán)隊(duì)知道當(dāng)問題得到解答時(shí),討論就完成了。
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Note whether the purpose of the topic is to share information, seek input for a decision, or make a decision. It’s difficult for team members to participate effectively if they don’t know whether to simply listen, give their input, or be part of the decision making process. If people think they are involved in making a decision, but you simply want their input, everyone is likely to feel frustrated by the end of the conversation. Updates are better distributed — and read — prior to the meeting, using a brief part of the meeting to answer participants’ questions. If the purpose is to make a decision, state the decision-making rule. If you are the formal leader, at the beginning of the agenda item you might say, “If possible, I want us to make this decision by consensus. That means that everyone can support and implement the decision given their roles on the team. If we’re not able to reach consensus after an hour of discussion, I’ll reserve the right to make the decision based on the conversation we’ve had. I’ll tell you my decision and my reasoning for making it.”
請注意會(huì)議主題是共享信息、尋求意見以進(jìn)行決策還是共同作出決定。對于團(tuán)隊(duì)成員來說,如果他們不知道參會(huì)的目的是簡單地傾聽、給出他們的意見還是參與決策過程的話,那么他們就很難有效地參與進(jìn)來。如果人們認(rèn)為他們參與了決策,但你只是想要他們提出意見,那么每個(gè)人都可能在談話結(jié)束時(shí)感到沮喪。在會(huì)議之前,讓大家閱讀會(huì)議提要,會(huì)議開始時(shí)花幾分鐘回答與會(huì)者的問題都是非常有效的方法。如果目的是做一個(gè)決定,那么會(huì)上就要宣布決策規(guī)則。如果你是正式的領(lǐng)導(dǎo)人,在議程項(xiàng)目開始時(shí),你需要說,“如果可能的話,我希望我們以協(xié)商一致的方式作出這個(gè)決定。這意味著每個(gè)人都可以支持并執(zhí)行這個(gè)決定,因?yàn)樗麄冊趫F(tuán)隊(duì)中扮演著重要的角色。如果在一個(gè)小時(shí)的討論后我們無法達(dá)成共識,我將根據(jù)我們的對話做出決定。我會(huì)告訴你們我的決定和我的理由?!?/div>
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Estimate a realistic amount of time for each topic. This serves two purposes. First, it requires you to do the math — to calculate how much time the team will need for introducing the topic, answering questions, resolving different points of view, generating potential solutions, and agreeing on the action items that follow from discussion and decisions.
估計(jì)每個(gè)主題的實(shí)際花費(fèi)時(shí)間。這有兩個(gè)好處。首先,這要求你做數(shù)學(xué)計(jì)算——計(jì)算出團(tuán)隊(duì)在介紹主題、回答問題、解決不同觀點(diǎn)、生成潛在解決方案以及在討論和決策之后的行動(dòng)項(xiàng)目上達(dá)成一致所需的時(shí)間。領(lǐng)導(dǎo)者通常會(huì)低估所需要的時(shí)間。
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Second, the estimated time enables team members to either adapt their comments to fit within the allotted timeframe or to suggest that more time may be needed. The purpose of listing the time is not to stop discussion when the time has elapsed; that simply contributes to poor decision making and frustration. The purpose is to get better at allocating enough time for the team to effectively and efficiently answer the questions before it.
第二,預(yù)估時(shí)間使團(tuán)隊(duì)成員可以根據(jù)時(shí)間調(diào)整他們的意見,或者建議需要更多時(shí)間討論某項(xiàng)問題。列出時(shí)間的目的不是在時(shí)間范圍內(nèi)必須完成討論,這只會(huì)導(dǎo)致糟糕的決策、達(dá)不到預(yù)期效果,真正的目的是為了更好地分配足夠的時(shí)間,讓團(tuán)隊(duì)能夠有效、高效地回答問題。
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Propose a process for addressing each agenda item. The process identifies the steps through which the team will move together to complete the discussion or make a decision. Agreeing on a process significantly increases meeting effectiveness, yet leaders rarely do it.
提出處理每個(gè)議程項(xiàng)目的程序。這個(gè)過程明確了團(tuán)隊(duì)一起完成討論或作出決定的步驟。這樣一來能夠大大提高會(huì)議效率,但領(lǐng)導(dǎo)者卻很少這樣做。
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The process for addressing an item should appear on the written agenda. When you reach that item during the meeting, explain the process and seek agreement: “I suggest we use the following process. First, let’s take about 10 minutes to get all the relevant information on the table. Second, let’s take another 10 minutes to identify and agree on any assumptions we need to make. Third, we’ll take another 10 minutes to identify and agree on the interests that should be met for any solution. Finally, we’ll use about 15 minutes to craft a solution that ideally takes into account all the interests, and is consistent with our relevant information and assumptions. Any suggestions for improving this process?”
處理問題的過程應(yīng)該出現(xiàn)在書面議程上。當(dāng)大家在會(huì)議中達(dá)成一致時(shí),領(lǐng)導(dǎo)者需要向與會(huì)者解釋實(shí)施過程并征求大家的意見:“我建議我們這樣做:首先,讓我們花10分鐘的時(shí)間瀏覽所有相關(guān)的信息。第二,讓我們再花10分鐘來確定并表決我們需要做的決定。第三,我們將再花10分鐘來確定解決方案涉及的利益,并舉手表決。最后,我們將用大約15分鐘的時(shí)間來制定一個(gè)理想的解決方案,這將考慮到所有的利益,并且符合我們的相關(guān)信息和決定。大家還有什么意見嗎?”?
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Specify how members should prepare for the meeting. Distribute the agenda with sufficient time before the meeting, so the team can read background materials and prepare their initial thoughts for each agenda item ahead of time.
明確規(guī)定成員應(yīng)該如何準(zhǔn)備會(huì)議。在會(huì)議開始前,把議程分發(fā)給與會(huì)成員,保證每個(gè)人充分閱讀,這樣團(tuán)隊(duì)就可以閱讀背景材料,提前考慮每一個(gè)議程項(xiàng)目。
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Identify who is responsible for leading each topic. Someone other than the formal meeting leader is often responsible for leading the discussion of a particular agenda item. This person may be providing context for the topic, explaining data, and so on. Identifying this person next to the agenda item ensures that anyone who is responsible for leading part of the agenda knows it — and prepares for it — before the meeting.
確定負(fù)責(zé)每個(gè)議題的領(lǐng)導(dǎo)人。除了正式的會(huì)議領(lǐng)導(dǎo)人之外,其他人通常負(fù)責(zé)領(lǐng)導(dǎo)討論某個(gè)特定的議程項(xiàng)目。這個(gè)人可能為主題討論提供背景知識、解釋數(shù)據(jù)材料等等。在議程項(xiàng)目旁著名負(fù)責(zé)人可以確保在會(huì)議之前,負(fù)責(zé)領(lǐng)導(dǎo)部分議程的人知道其職責(zé)并為其做準(zhǔn)備。
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Make the first topic “review and modify agenda as needed.” Even if you and your team have jointly developed the agenda before the meeting, take a minute to see if anything needs to be changed due to late breaking events.
第一個(gè)主題是“根據(jù)需要審查和修改議程”。即使你和你的團(tuán)隊(duì)在會(huì)議之前共同制定了議程,也要花一分鐘的時(shí)間來看看是否發(fā)生了什么突發(fā)事件需要改變會(huì)議議程。
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End the meeting with a plus/delta. If your team meets regularly, two questions form a simple continuous improvement process: What did we do well? What do we want to do differently for the next meeting? Investing five or ten minutes will enable the team to improve performance, working relationships, and team member satisfaction. Here are some questions to consider when identifying what the team has done well and what it wants to do differently:
會(huì)議結(jié)束時(shí)討論會(huì)議表現(xiàn)。如果你的團(tuán)隊(duì)定期開會(huì),兩個(gè)問題就可以制定一個(gè)長期改進(jìn)計(jì)劃了:我們哪些地方做的好?下次會(huì)議上我們想做哪些改變?花5到10分鐘討論下這些問題將使團(tuán)隊(duì)能夠改善績效、工作關(guān)系,提高團(tuán)隊(duì)成員的滿意度。在確定團(tuán)隊(duì)哪些地方做得很好以及想要做些什么改變時(shí),以下是一些需要考慮的問題:
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1. Was the agenda distributed in time for everyone to prepare?
議程是否及時(shí)分發(fā)給每個(gè)與會(huì)者?
2. How well did team members prepare for the meeting?
與會(huì)者準(zhǔn)備是否充分?
3. How well did we estimate the time needed for each agenda item?
我們對每項(xiàng)議程預(yù)估的時(shí)間正確嗎?
4. How well did we allocate our time for decision making and discussion?
我們制定決策和討論的時(shí)間是否充足?
5. How well did everyone stay on-topic? How well did team members speak up when they thought someone was off-topic?
每個(gè)人是不是都參與進(jìn)來了?當(dāng)團(tuán)隊(duì)成員認(rèn)為某人離題時(shí),他們的表現(xiàn)如何?
6. How effective was the process for each agenda item?
每個(gè)議程項(xiàng)目的進(jìn)程是否有效?
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If you develop agendas using these tips, and the sample agenda and template below, your team will have an easier time getting — and staying — focused in meetings.
如果您使用這些技巧制定議程,并參考下面的示例議程和模板,您的團(tuán)隊(duì)將在會(huì)議中更容易保持專注。
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