公司前臺(tái)接待常用會(huì)話

Dialogue 3

公司里常來的客戶前臺(tái)一般都熟悉，當(dāng)然有時(shí)也會(huì)有陌生人來訪。這不，Mr. Lefere來赴約了，且看Rose如何來處理。

MR LEFERE: Good morning.

ROSE: Good morning. Can I help you?

MR LEFERE: Er, yes. I have an appointment with Mr. Shelli at 10:15.

ROSE: May I have your name please?

MR LEFERE: Paul Lefere...from the International Hotel Group.

ROSE: Thank you. Please take a seat, Mr. Lefere, and I'll phone Mr. Shelli's office.

(DIALS)

MARIA: Mr. Shelli's office.

ROSE: Hello, Maria. This is Reception. Mr. Lefere is here for his 10:15 appointment.

MARIA: Oh yes Rose. Mr. Shelli's expecting him. He is in Room 9 on the first floor.

ROSE: Thanks. (REPLACES PHONE) Mr. Lefere, would you please go up to Room 9 on the first floor. Mr. Shelli's expecting you.

MR LEFERE: Room 9 on the first floor.

ROSE: That's right. The stairs are on the left.

MR LEFERE: Thank you.