如何與他人更好地溝通?(視頻)
作者:跳跳虎
來源:videojug
2010-03-26 16:53
Most of us have situations where we find it difficult to communicate. Improving your communication technique, and being comfortable speaking to people is extremely important. Watch our top tips for being a better communicator.
我們大多數(shù)人都遇到過與他人難溝通的情況。提高溝通技巧,能夠落落大方地與他人講話是非常重要的。Videojug為大家提供了幾點好的建議,讓你成為一個更善于溝通的人。
Step 1:
Use open-ended questions For conversation to flow well, it's important to ask open questions, these often start with ‘how', ‘when', ‘why' etc. An open question is something like: "What sort of things do you do in your spare time?"This really gets the conversation flowing. Try to avoid asking closed questions. These are questions that can be answered with yes or no answer, such as: "Do you like films?"Closed questions tend to kill the conversation.
Use open-ended questions For conversation to flow well, it's important to ask open questions, these often start with ‘how', ‘when', ‘why' etc. An open question is something like: "What sort of things do you do in your spare time?"This really gets the conversation flowing. Try to avoid asking closed questions. These are questions that can be answered with yes or no answer, such as: "Do you like films?"Closed questions tend to kill the conversation.
1.提開放式問題
為了讓對話順利展開,提開放式的問題是很重要的,這些問題常以如何,什么時候,為什么等開頭,如:你在閑暇之余都愛做點兒什么呢?這樣就很容易使對話進行下去。盡量避免提封閉性問題,就是那些能夠用是或否來回答的問題,比如:你喜歡看電影嗎?封閉性問題常常使對話無法繼續(xù)進行。
為了讓對話順利展開,提開放式的問題是很重要的,這些問題常以如何,什么時候,為什么等開頭,如:你在閑暇之余都愛做點兒什么呢?這樣就很容易使對話進行下去。盡量避免提封閉性問題,就是那些能夠用是或否來回答的問題,比如:你喜歡看電影嗎?封閉性問題常常使對話無法繼續(xù)進行。
Step 2:
Active Listening People speak at 100 to 175 words per minute (WPM), but they can listen intelligently at up to 300 words per minute. Since only a part of our mind is paying attention, it is easy to go into mind drift - thinking about other things while listening to someone. The cure for this is active listening - which involves listening with a purpose. It may be to gain information, obtain directions, understand others, solve problems, share interest, see how another person feels, show support, etc. It's also important to give feedback to show yourself and the other person that you've understood what they've said. Do this by summarising and repeating what you heard.
Active Listening People speak at 100 to 175 words per minute (WPM), but they can listen intelligently at up to 300 words per minute. Since only a part of our mind is paying attention, it is easy to go into mind drift - thinking about other things while listening to someone. The cure for this is active listening - which involves listening with a purpose. It may be to gain information, obtain directions, understand others, solve problems, share interest, see how another person feels, show support, etc. It's also important to give feedback to show yourself and the other person that you've understood what they've said. Do this by summarising and repeating what you heard.
2.聽的要積極
人們的語速一般在每分鐘100到175字,但是人們卻擁有聽懂每分鐘300字的聽力潛質(zhì)。在與人交談時,實際上我們只用了部分注意力在聽人講話上,因此很容易走神-想些其他的事情。解決這個問題的方法就是積極地去聽-包括帶有目的去聽??梢允菫榱双@取信息,為了獲得指導(dǎo),為了了解別人,為了解決問題,為了分享樂趣,為了了解他人的想法,為了表示支持,等等。給對方反饋以顯示自己聽懂了對方的話也是很重要的。你可以做個總結(jié)也可以重復(fù)一下聽到的話。
人們的語速一般在每分鐘100到175字,但是人們卻擁有聽懂每分鐘300字的聽力潛質(zhì)。在與人交談時,實際上我們只用了部分注意力在聽人講話上,因此很容易走神-想些其他的事情。解決這個問題的方法就是積極地去聽-包括帶有目的去聽??梢允菫榱双@取信息,為了獲得指導(dǎo),為了了解別人,為了解決問題,為了分享樂趣,為了了解他人的想法,為了表示支持,等等。給對方反饋以顯示自己聽懂了對方的話也是很重要的。你可以做個總結(jié)也可以重復(fù)一下聽到的話。
Step 3:
Create a 'cocoon' If you're finding it particularly difficult to concentrate on what someone is saying, try to imagine a “cocoon” around you and the person you're listening to. Imagine that the cocoon is blocking out all outside distractions, so you can really focus on what they're saying. Try repeating their words mentally as they say it - this will reinforce their message and help you control mind drift.
Create a 'cocoon' If you're finding it particularly difficult to concentrate on what someone is saying, try to imagine a “cocoon” around you and the person you're listening to. Imagine that the cocoon is blocking out all outside distractions, so you can really focus on what they're saying. Try repeating their words mentally as they say it - this will reinforce their message and help you control mind drift.
3.想象一個“繭”
如果你發(fā)現(xiàn)自己很難把注意力集中在對方說的話,那就想象在你和說話對方的周圍有一個“繭”。想象這個繭隔開了一切外部的讓你分心的事兒,那么你就能夠真正地做到全神貫注地聆聽對方了。當對方說話時,自己在腦海里把他的話重復(fù)一遍-這不僅能為你加強印象,還能幫你集中注意力。
如果你發(fā)現(xiàn)自己很難把注意力集中在對方說的話,那就想象在你和說話對方的周圍有一個“繭”。想象這個繭隔開了一切外部的讓你分心的事兒,那么你就能夠真正地做到全神貫注地聆聽對方了。當對方說話時,自己在腦海里把他的話重復(fù)一遍-這不僅能為你加強印象,還能幫你集中注意力。
Step 4:
Engage with the other person When someone is trying to get your attention, or engage you in conversation don't turn your back on them. Instead, turn and face them, engage with them. When you are talking to people observe your body language and your tone of voice. Remember to use open strong gestures, look people in the eye and smile when you talk unless you are complaining about something.
Engage with the other person When someone is trying to get your attention, or engage you in conversation don't turn your back on them. Instead, turn and face them, engage with them. When you are talking to people observe your body language and your tone of voice. Remember to use open strong gestures, look people in the eye and smile when you talk unless you are complaining about something.
4.樂于接受交談
當有人想引起你注意,或者想和你交談時,不要拒絕。轉(zhuǎn)過身來正視對方,和他們交談。當和人說話時,注意自己的肢體動作以及說話的語氣。記住,當你是在說話而不是在抱怨時,一定要做到要落落大方,保證眼神交流,并保持微笑。
當有人想引起你注意,或者想和你交談時,不要拒絕。轉(zhuǎn)過身來正視對方,和他們交談。當和人說話時,注意自己的肢體動作以及說話的語氣。記住,當你是在說話而不是在抱怨時,一定要做到要落落大方,保證眼神交流,并保持微笑。
Step 5:
Assumptions Don't assume you know the other person's thoughts and feelings.When the facts aren't present to support your belief, always check with the other person what they mean when they say something.
Assumptions Don't assume you know the other person's thoughts and feelings.When the facts aren't present to support your belief, always check with the other person what they mean when they say something.
5.不要以為你什么都懂
不要以為你對對方的想法和感受都了如指掌。當沒有跡象表明你的想法是正確的時,一定要向?qū)Ψ礁闱宄f的話是什么意思。
不要以為你對對方的想法和感受都了如指掌。當沒有跡象表明你的想法是正確的時,一定要向?qū)Ψ礁闱宄f的話是什么意思。
Step 6:
Antagonistic sentences If you need to talk to someone about a difficult topic then avoid using sentences like “You should know me better”, “Why are you trying to upset me?”, “You've never understood me”, “I thought we were going to enjoy ourselves”. These are antagonistic sentences, and are not productive in any way and will just ensure there is a conflict.
Antagonistic sentences If you need to talk to someone about a difficult topic then avoid using sentences like “You should know me better”, “Why are you trying to upset me?”, “You've never understood me”, “I thought we were going to enjoy ourselves”. These are antagonistic sentences, and are not productive in any way and will just ensure there is a conflict.
6.話里不能含敵意
如果你需要和他人探討一個很難的話題,那就要避免說這樣的話:你不了解我;你太讓我傷心了;你不會了解我的;沒想到談的這么不愉快。這些話里都含有敵意,不能解決問題反而只會造成沖突。
如果你需要和他人探討一個很難的話題,那就要避免說這樣的話:你不了解我;你太讓我傷心了;你不會了解我的;沒想到談的這么不愉快。這些話里都含有敵意,不能解決問題反而只會造成沖突。
聲明:音視頻均來自互聯(lián)網(wǎng)鏈接,僅供學(xué)習(xí)使用。本網(wǎng)站自身不存儲、控制、修改被鏈接的內(nèi)容。"滬江英語"高度重視知識產(chǎn)權(quán)保護。當如發(fā)現(xiàn)本網(wǎng)站發(fā)布的信息包含有侵犯其著作權(quán)的鏈接內(nèi)容時,請聯(lián)系我們,我們將依法采取措施移除相關(guān)內(nèi)容或屏蔽相關(guān)鏈接。
- 相關(guān)熱點:
- 小學(xué)二年級