It is of the utmost importance to answer the phone in a professional manner. Every time you answer the phone at work, you are representing the entire company. So make a good impression. Below are some tips on telephone English.

以一種職業(yè)化的態(tài)度和方式接聽(tīng)商務(wù)電話在職場(chǎng)上是非常重要的。每次你在工作時(shí)間接聽(tīng)電話時(shí)，你的言行都代表你所在的整個(gè)公司。因此要切記給客戶留下好的印象。以下是一些有關(guān)接聽(tīng)英語(yǔ)商務(wù)電話的建議。

If you have to ask someone his or her name, you MUST do it in a polite way. 如果你需要知道某人的姓名，你可以用一種禮貌的方式來(lái)詢問(wèn)對(duì)方。

Example:

a) May I ask who is calling? (The most polite way)

我能知道是誰(shuí)打來(lái)電話嗎？（最禮貌的詢問(wèn)打進(jìn)電話的人的姓名）

b) May I have your name, sir? (Also good)

先生，我可以知道你的名字嗎？（也不錯(cuò)的詢問(wèn)方式）

c) Excuse me, Mam, can you tell me your name please?

對(duì)不起，夫人，你能告訴我你的姓名嗎？

The complete business call（完整的商務(wù)電話）:

a) IBM, Martha speaking, how can I help you?

這里是IBM公司，我是瑪莎，我能為你做什么嗎？

b) Maybe, I am looking to buy a new computer.

也許，我想買一臺(tái)新電腦。

a) You will need to talk with the salesman, but he is out right now.

你得跟銷售人員談，但是他現(xiàn)在不在辦公室。

b) Please have him get back to me ASAP.

請(qǐng)他一回來(lái)就給我回電話。

a) May I ask who is calling?

請(qǐng)問(wèn)能知道你的姓名嗎？

b) My name is Dan Blurns.

我的名字是丹?布勒斯。

a) Anything else, Mr. Blurns?

還有什么別的事嗎，布勒斯先生？

b) Why yes. Where is your office located?

當(dāng)然，我能知道你的公司的地點(diǎn)嗎？

a) We are on the corner of Slade Rd. and Smith Ave. Our office hours are 9-5 Monday through Friday. Visit any time.

我們公司位于刀刃街和史密斯大道的交接處。公司辦公時(shí)間是每周星期一到星期五之間的早9點(diǎn)到下午5點(diǎn)。你可以在這期間的任何時(shí)候訪問(wèn)公司。

b) I'll do that, thanks a bunch.

好的，我會(huì)的，多謝你。

a) Bye, bye.

再見(jiàn)。