【BEC高級】問題處理(1/2)
來源:滬江聽寫酷
2012-08-21 22:43
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HINTS
Penco Telecommunications
Hello, Penco Telecommunications.
At last, I was just about to hang up. I've been on the phone for ten minutes going through various options, none of which I wanted.
I do apologise for the wait, sir. How can I help you ?
I've been waiting in all day for an engineer to come and repair my line. He was due to come at ten o'clock this morning. It's now three in the afternoon. I telephoned at 12 o'clock and one of your operators promised to call me back, but she hasn't. I've wasted my day waiting around and worse than that I still can't receive any calls.
I'm very sorry. Can I have your number and I'll look into it straight away ?
Yes, it's 01889 245624.
OK. One moment, I'm going to see who the engineer is that has been assigned to the job. OK, I have his number. I'm going to put you on hold and try to find out what's happened.
Please don't disappear. As I said, it took me ten minutes to get through in the first place.
Don't worry. I'll come straight back to you. One moment.
你好,Penco電信。
我差點就掛電話了。我已經打通電話有十分鐘了,也有很多的選擇,但沒有一個是我所期待的。
非常抱歉讓你等了,先生,有什么我能幫你的嗎?
我在這里等一整天了,希望有個經歷來維修我的電話線。他本來說今早十點過來的,現(xiàn)在已經是下午3點鐘了。我十二點的時候打過電話,你們的一個接線員承諾說會回我電話,可是她沒有。我把時間浪費在等電話,而且最糟糕的是我沒有收到任何的來電。
我非常地抱歉。你能給我你的電話嗎,我馬上查一下。
好的,01889245624
好的,請稍后,我看看是那個經理選派了這個工作。好的,我有他的號碼了。我稍后再接聽你的電話,我去了解一下究竟發(fā)生了什么事。
請不要消失。就像我之前說的,最初的時候花了我十分鐘等電話。
請不要擔心,我馬上就回來,請稍后。
——By lsy34