商務(wù)英語的寫作時一個不可忽視的部分，如果你的英語寫作能力實(shí)在是不高的話，就要抓緊時間去提升，當(dāng)然多看看范文也能找到一些啟發(fā)與靈感，作文需要有足夠多的積累才能言之有物。下面就是BEC中級商務(wù)英語寫作關(guān)于投訴與賠償結(jié)果的范文，大家一起欣賞!

　　1. Apology for Wrong Delivery為送錯商品致歉

　　寫作案例詳解

　　Dear Mr.Right,

　　Thank you for your letter.We were very sorry to hear that you received the wrong delivery.We can only suppose that one of our packers confused two orders.

　　We sent you the correct machine you ordered by express this morning,and the documents have already been forwarded to you.Please send the wrong one back to us,and charge us with the cost.

　　We hope this arrangement is satisfactory.And we greatly regret the inconvenience caused by our errors and offer our sincere apologies to you.We can assure you that every effort will be made to ensure that similar errors do not occur again.

　　Yours sincerely,

　　George Obama

　　2. Clarification of Responsibility on Both Ends解釋雙方都有責(zé)任

　　寫作案例詳解

　　Dear Sirs,

　　Thank you for your letter of May 25 concerning the dress goods covering your order No.108.We regret to learn that you are not satisfied with our goods.

　　Upon receipt of your letter,we have studied your survey report carefully.In making our examination,we have found that the difference in quality is no more than usual,and indeed unavoidable in this kind of goods,and such color deviation existing between the products and the sample is normal and permissible.Besides the time-limit for the claim expired over one month ago.

　　Therefore,we are unable to accept your claim of compensation.But in view of our long business relations with you,we agree to give you the extra 2% discount.

　　We hope you will feel this settlement is satisfactory.

　　Yours sincerely,

　　Louis Parker

　　3. Ready for Investigation表示愿意調(diào)查

　　寫作案例詳解

　　Dear Mr.Stanley,

　　We have your letter of November 22 and note with regret that the case we sent you did not contain the chinaware you ordered.

　　We must express our surprise at this wrong delivery which is quite unusual on our part.You can be assured that we have already started a thorough investigation about this matter.We suppose this mistake might have been made in the packing through the confusion of numbers.Once we found the result,we’ll let you know and arrange for the right goods to be dispatched to you within three days.

　　We apologize for the trouble caused to you by the error,and will make every effort not to let such a mistake happen again.

　　Sincerely yours,

　　Bob Alans

　　當(dāng)考試的腳步悄悄臨近，沒有人會在乎你是否準(zhǔn)備好了，當(dāng)時間流逝，考試就在那里，不管你是否已經(jīng)復(fù)習(xí)到位。我們能做的就是努力的積累，讓自己更有信心。如果你還不知道怎辦的時候，可以來滬江網(wǎng)校選擇適合自己的課程提升自我吧。