When we first make a complaint the usual response is a request to write a letter:? “Can you put that down in writing please?”
當(dāng)我們想要抱怨的時(shí)候，最先得到的答復(fù)一般是：“請(qǐng)把您要投訴的內(nèi)容以書面形式寫下來(lái)?！?/div>

Let’s first take a look at the advantages of writing a letter of complaint are that:
那就讓我們先來(lái)看看寫信抱怨的好處：

1.Written records are still very important, e.g. in legal matters as opposed to a fax or email.
書面記錄仍然非常重要，比如在法律事務(wù)上是不允許用傳真或電子郵件的。

2.You have complete control over what is being said, and you can present evidence.
你可以完全控制自己要說(shuō)的內(nèi)容，還可以提供證據(jù)。

3.You can be prepared, and plan your letter carefully.
你可以詳細(xì)規(guī)劃如何寫抱怨信。

4.You are able to keep copies of anything sent in writing.
對(duì)于你所寫的任何東西，你都可以做備份。

5.You have time to reflect and/or consult as opposed to complaining on the spot.
你有時(shí)間去好好反思或者去咨詢意見，但是去現(xiàn)場(chǎng)抱怨的話，就沒(méi)有這個(gè)優(yōu)勢(shì)了。

So here are some useful points to consider when writing your letter:
所以下面為你列舉了一些寫抱怨信時(shí)的實(shí)用招數(shù)：

State what went wrong exactly. You need to provide concrete evidence, with documentation, for example a receipt, where possible. Make sure you keep copies of all correspondence, including relevant documentation. You also need to state where, when, who was involved, what was said or done. Photographic or video evidence boosts your case.
確切指出哪里出了問(wèn)題。你需要提供確實(shí)的證據(jù)，如果可能的話再附上詳細(xì)的說(shuō)明文檔，比如發(fā)票。所有的來(lái)往信函都要有備份，包括相關(guān)的證明文檔。你還要說(shuō)明確切的時(shí)間、地點(diǎn)、人物、說(shuō)過(guò)的話或做過(guò)的事。有照片或錄像的話就更加有利了。

What do you expect from your complaint?? If you are complaining about a situation at work, focus on taking action to improve situations rather than spending your time complaining.
通過(guò)抱怨，你期望得到什么反饋？如果你是在抱怨工作中遇到的問(wèn)題，那就要關(guān)注改善這一問(wèn)題所作出的行動(dòng)，而不是只把時(shí)間花在抱怨上。

Make sure you address the complaint to the relevant person.
還要確定你的抱怨信能夠寄到相關(guān)人員的手中。

This will be more likely to ensure that you will achieve a satisfactory outcome from your complaint. Good luck!
這樣做，你就很有可能從你的抱怨信中獲得滿意的答復(fù)了。祝你好運(yùn)！

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